Return & Refund Policy

Return & Refund Policy – VELORA

We want you to love your purchase.

Returns  
You may request a return within 30 days of delivery.

To be eligible:
- Item must be unused  
- Item must be in original condition  
- Proof of purchase required  

Custom Products  
Since our name necklaces are personalized, they are non-refundable unless:
- Item arrives damaged  
- Wrong item was sent  

Refunds  
Once approved:
- Refunds are processed within 5–10 business days  
- Refund will be issued to original payment method  

Exchanges  
We only replace items if they are defective or damaged.

Return Shipping  
Customer is responsible for return shipping unless the item is defective.

Contact  
support@velora.shop